Local Delivery / Shipping
We have had so many requests for local delivery that we have teamed up with local delivery company to help us out! ErrandRunnerXpress will be delivering orders within the immediate downtown Chattanooga area and all of Hamilton County, TN. Orders must be placed over the phone or in-person the day before they're to be delivered. Any same-day delivery orders (if available) will need to be placed before noon and will be subject to additional fees.
Currently, we do not ship during summer months.
We only ship within the USA to the lower 48 states. We do not ship to PO Boxes. By default, we ship everything UPS Ground. Generally, once your order has been placed, it will be packed and shipped within 3 days* upon receipt - that is, unless your order contains special instructions or is considered a large quantity order of 10 or more of any item. (We still make everything in small batches, so we require additional time to fill large orders.) *If your order is placed on a weekend - between 5pm on Friday and 11am on Monday - we are unable to process shipping. So, the order will go out as soon as possible after it is packed for shipment. If you need something sooner, you will have to contact us directly for a shipping quote.
All of our perishable and/or edible items are guaranteed to be fresh when they are packaged and shipped to the shipping address provided upon checkout. The Hot Chocolatier, Inc. is not responsible for delays in shipping and will not replace items in shipments due to inaccuracies in shipping address information provided upon checkout or over the phone. The Hot Chocolatier, Inc. assumes any and all addresses provided have been verified and checked for any inaccuracies by the customer. In the event a shipment is returned to The Hot Chocolatier, Inc. due to inaccuracies in address information provided, any and all additional shipping costs [for re-shipment to corrected address(es)] are the responsibility of the customer. We will not refund or replace an order if it is shipped to an incorrect address. We advise that you double-check your address book prior to sending gifts.
Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. If you have questions about refunds/exchanges, visit our return policy page before shipping anything to us.
During certain periods of seasons with warmer climates, we may increase our handling charges to include an ice pack or insulated shipping containers. During months of extreme temperatures, we may not ship to certain areas at all.
For large corporate orders, please let us know if you have your own UPS account. If we're provided with your account information, we can process the shipping on your account but will still have to bill for a handling charge for each separate shipment.
All large orders - that are not processed through our website - will require that a spreadsheet of current & accurate addresses and phone numbers for recipients be provided. A phone number for each recipient is needed in the event a delivery driver needs more information to deliver the package. We can also plug in an email address so that you know when your items have been delivered.